Getused Autoparts Warranty

Refund Policy

Billing, Claims & Refund Policy For any billing, claim, or refund-related inquiries, our sales executives will not be able to assist you. If you are calling our toll-free number +1 (888) 223-1334, please note that sales representatives may not provide a resolution for such matters. For all billing, claims, or refunds, you must contact our Billing Department at: +1 (888) 223-1334 (Toll-Free) Claim & Refund Policy After returning your order, the refund process will vary depending on your original mode of payment. Details of your payment method can be found on your product receipt. You may check your refund status by contacting our Billing Department at: +1 (888) 223-1334 (Toll-Free) Important: All policies stated here apply only to products purchased from Get Used Auto Parts LLC and do not cover items bought from third parties or other junkyards. Refund processing may take up to two (2) weeks after the returned item is received. Refund Processing Timeline Once the returned product reaches our warehouse: Inspection & processing: Up to 3 business days Refund completion: 5–7 working days The exact timeframe depends on your payment provider. For claims involving “product not as described,” customers must provide a minimum 25-second unboxing video clearly showing the shipping label. Non-Refundable Items No refunds will be issued for: Body parts Exterior parts Electronic parts Freight Shipments For freight items, customers are strongly encouraged to provide a business name and commercial address. If no business address is available, customers may provide a nearby pickup location (for example, a Walmart parking area). Doorstep delivery without a commercial address may result in additional charges. Tracking & Delivery After placing an order: Tracking ID generation: 5–7 working days Estimated delivery: 10–12 working days Delivery timelines depend on product dimensions and shipping distance. Incorrect Shipping Address If a customer provides an incorrect shipping address: The company is not responsible once the order has shipped. Reshipment will require payment of additional shipping charges. If the customer chooses to cancel the order, a partial refund will be issued after a 25% deduction. Order Cancellation If an order is canceled before shipment, a partial refund will be issued after applying a 25% restocking fee. Damaged or Incorrect Parts If you receive a damaged or incorrect part: Report the issue within 24 hours of delivery. Provide a minimum 20-second unboxing video showing the shipping label. The part must be returned for inspection. After validation: Refund initiation: 24–48 hours Refund completion: 4–7 working days Return shipping costs are the customer’s responsibility. Unclaimed Shipments If a shipment is refused or unclaimed: Re-delivery requires additional shipping charges. Cancellation will result in a partial refund after deducting shipping costs. Card Processing Fees All transactions are subject to a 6–10% card processing fee. Credit Card Charges Multiple charges may appear on your credit card statement. Reason: Parts may ship from multiple warehouses across the United States, which can involve separate charges for: Warehouse handling Shipping costs Taxes & fees Stocking charges Customers are responsible for all applicable taxes and fees. Our Billing and Shipping Departments will notify you regarding all charges. If your bank declines a transaction associated with Stripe payments, you must contact your bank to authorize the payment. Note: The total product price will remain unchanged. Shipping Policy Summary Freight shipments require a business address whenever possible. Tracking IDs are generated within 5–7 working days. Customers are responsible for address accuracy. Order cancellations are subject to a 25% deduction.

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